Terms And Conditions

The Whistler Grooming Terms and Conditions

This agreement ("Agreement") constitutes a legal contract between you ("Client," "you," or "your") and The Whistler Grooming ("Company," "we," "us," or "our") governing your use of our dog grooming services. By utilizing our services, you agree to adhere to these terms and conditions. Please read this Agreement carefully before scheduling an appointment or using our services.

1. Services

The Whistler Grooming offers dog grooming services as described on our website and discussed during consultation. These services may include, but are not limited to:

  1. Bathing
  2. Grooming
  3. Hair cutting
  4. Nail trimming
  5. Ear cleaning
  6. Other related services

2. Appointments

Appointments can be scheduled through our website, by phone, or in person. We strive to accommodate your preferred time and date; however, appointments are subject to availability. Any changes to appointments must be made at least 24 hours in advance.

3. Health and Behavior

It is your responsibility to inform us of any health or behavioral issues your dog may have prior to grooming. This includes but is not limited to:

  1. Allergies
  2. Medical conditions
  3. Aggressive tendencies
  4. Sensitivities

We reserve the right to refuse service to any dog that poses a risk to our staff or other animals.

4. Sedation

We do not administer sedatives or tranquilizers. If your dog requires sedation, it must be administered under the supervision of a licensed veterinarian.

5. Pricing and Payment

The prices listed on our website serve as a guide and are subject to change based on your dog's behavior and coat condition. Final pricing will be agreed upon before the grooming session begins. Payment is due at the time of service, and we accept cash, credit/debit cards, and other forms of electronic payment as specified on our website.

6. Cancellation and No-Show Policy

Cancellations must be made at least 24 hours before the scheduled appointment. If you fail to cancel within this timeframe or do not show up for your appointment, you will be charged a cancellation fee equal to the full price of the groom.

7. Late Arrivals

Please ensure you arrive on time for your appointment. Late arrivals may result in a shortened grooming session to accommodate other scheduled appointments.

8. Liability

While we take every precaution to ensure your dog's safety and well-being, accidents can happen. You agree that The Whistler Grooming is not liable for any injury, illness, loss, or damages to your dog, personal property, or any third parties.

9. Photographs and Marketing

We may take photographs of your dog before and after grooming for marketing and promotional purposes. By using our services, you consent to the use of these photographs.

10. Satisfaction Guarantee

We strive to provide the best grooming experience for your dog. If you are not satisfied with the results, please notify us within 48 hours of the grooming session, and we will address your concerns.

11. Termination of Services

We reserve the right to refuse or terminate services at any time, for any reason, including but not limited to:

  1. Aggressive behavior
  2. Repeated no-shows
  3. Failure to comply with these terms and conditions

12. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the state where our business is located.

By using The Whistler Grooming's services, you acknowledge that you have read, understood, and agree to these terms and conditions. If you have any questions or concerns, please contact us before scheduling an appointment.

The Whistler Grooming FAQ

Where are you located?

We are located at 63 Gugara Street, Calderwood. Additionally, we offer a Taxi service for your Dog. Reach out to us at Ebony@thewhistlergrooming.com.au or on 0435 776 291 for further details.

What Size Should I Book My Dog In For?

We categorize dogs by size for grooming appointments: Small: 0-10 kgs Medium: 11-20 kgs Large: 21-35 kgs XLarge: 35+ kgs If you're unsure, it's best to book for the size above to ensure ample grooming time. We'll confirm the size at collection/drop-off or when our Mobile Groomer arrives to ensure accuracy. Your pet's comfort and care are our top priorities.

What is a De-Shed?

Deshedding is a two-step process designed to address continuous or seasonal pet shedding, preventing hair from taking over your home. It also offers health benefits, particularly for dogs, by reducing their hot, dense undercoat, aiding in keeping them cooler during hot summers. Essential for double-coated breeds, here's how it works: Bathing: The first step involves a bath using a specially-formulated shampoo and conditioner. This loosens the hair that's ready to shed naturally. Combing: After thorough drying, a specialized comb with gentle teeth is used to remove loose hair without cutting or damaging the coat. The result is a lustrous, healthy coat. Post-Treatment: Expect a few loose hairs to continue falling out over the next 48 hours. Following this period, shedding will be significantly reduced, if not entirely eliminated. To maintain optimal coat health and prevent excessive shedding, we recommend a monthly deshedding treatment. Your pet's comfort and well-being are our priority.

How long does a groom take?

The duration of a dog grooming session can vary widely depending on several factors, including the dog's size, breed, coat condition, the specific grooming services requested, and the dog's temperament. Here's a rough estimate: Small Dogs: Small dog breeds with shorter coats may take around 1 to 2 hours for a basic grooming session, which includes bathing, brushing, nail trimming, and ear cleaning. Medium Dogs: Medium-sized dogs usually require 2 to 3 hours for a standard grooming appointment. Large Dogs: Larger breeds may take 3 to 4 hours or more, especially if they have a thick or long coat. Grooming Services: If you request additional services such as de-shedding, haircuts, or styling, it can add extra time to the grooming session. Dog's Behavior: The dog's temperament and behavior can also affect the duration. An anxious or uncooperative dog may take longer to groom. We will always provide an estimated completion time upon the commencement of the dog groom allowing you to plan accordingly.

Can we leave our pup with you for the day?

Unfortunately we do not offer a dog minding service at this time. However, Our partners at Toto and Otis do, We can pair your groom with a minding service if required!! Alternatively, We also offer a dog Taxi service so we can collect your furr baby from you and drop them back off when the groom is complete or you can drop your dog with us and collect them once they are complete.

What is your cancellation policy?

At The Whistler Dog Grooming, we understand that plans can change. If you need to cancel or reschedule your appointment, please provide at least 36 hours' notice. This allows us to offer your spot to another client. Cancellations made with less than 36 hours' notice will incur a fee of 50% of the total grooming cost. No-shows will be charged the full appointment cost. Thank you for your understanding and cooperation.