Terms and Conditions

The Whistler Grooming Terms and Conditions

Terms & Conditions | The Whistler Grooming, Albion Park Rail

This agreement ("Agreement") constitutes a legal contract between you ("Client," "you," or "your") and The Whistler Grooming ("Company," "we," "us," or "our"), governing your use of our dog grooming, wellness, and fitness servicesin Albion Park Rail. By utilizing our services, you agree to adhere to these terms and conditions.

Please read this Agreement carefully before scheduling an appointment or using our services.

1. Services

The Whistler Grooming offers premium dog grooming, wellness, and fitness services as described on our website and during consultations. These services include, but are not limited to:

Bathing & Grooming – Using high-quality, breed-specific shampoos and conditioners.
Hair Cutting & Styling – Tailored to your dog’s coat type and needs.
Nail Trimming & Paw Care – Maintaining comfort and hygiene.
Ear Cleaning & Hygiene Treatments – Essential for overall health.
Luxury Coat Therapy – Featuring Iv San Bernard premium grooming products.
De-shedding Treatments – Reducing excess shedding and improving coat health.
The Whistler Vitality Tread – A specialized canine treadmill for weight management and mobility support.
Canine Remedial Massage – Targeted therapy for relaxation, muscle recovery, and overall well-being.

2. Appointments

Appointments can be scheduled through our website, phone, or in person. While we strive to accommodate your preferred time and date, all appointments are subject to availability.

Rescheduling & Cancellations:

Changes to appointments must be made at least 24 hours in advance to avoid cancellation fees.
Late arrivals may result in a shortened grooming session to accommodate other scheduled appointments.

3. Health and Behavior

To ensure a safe and comfortable grooming experience, it is your responsibility to inform us of any health or behavioral issues your dog may have, including:

✔ Allergies or skin conditions
✔ Medical conditions (e.g., arthritis, heart conditions)
✔ Aggressive tendencies or anxiety
✔ Sensitivities to grooming processes

We reserve the right to refuse service to any dog that poses a risk to our staff or other animals.

4. Sedation Policy

We do not administer sedatives or tranquilizers. If your dog requires sedation, it must be administered by a licensed veterinarian before the appointment.

5. Pricing & Payment

Prices listed on our website serve as a guide and are subject to change based on factors such as:
✔ Coat condition & grooming complexity
✔ Behavior & temperament during the session
✔ Additional requested services (e.g., de-shedding, luxury treatments)

Final pricing will be confirmed before the grooming session begins.
✔ Payment is due at the time of service.
✔ We accept cash, credit/debit cards, and electronic payments as listed on our website.

6. Cancellation & No-Show Policy

✔ Cancellations must be made at least 24 hours before the scheduled appointment to avoid fees.
✔ Late cancellations or no-shows will result in a cancellation fee equal to the full grooming cost.

This policy ensures we can offer appointments to other clients and maintain an efficient schedule.

7. Liability Waiver

While we take every precaution to ensure your dog’s safety, comfort, and well-being, you acknowledge that: ✔ Accidents, although rare, can happen.
✔ The Whistler Grooming is not liable for injury, illness, loss, or damages related to grooming services.
✔ If a medical issue arises, we will attempt to contact you immediately.

8. Emergency Veterinary Care

In the event of a medical emergency, The Whistler Grooming reserves the right to seek veterinary treatment for your pet. We will make every attempt to contact you before proceeding, but if immediate care is necessary and we cannot reach you, we may proceed with treatment as recommended by a licensed veterinarian. All veterinary costs will be the responsibility of the pet owner.

9. Fleas, Ticks & Parasites Policy

If your dog is found to have fleas, ticks, or other parasites, an appropriate flea treatment will be administered at an additional cost. If the infestation is severe, we reserve the right to refuse service to prevent contamination of our facility. Owners are responsible for ensuring their pet is free of parasites before their appointment.

10. Aggressive Dogs & Muzzling Policy

Dogs displaying aggressive behavior may be required to wear a muzzle during grooming. If a dog becomes excessively aggressive or unmanageable, we reserve the right to discontinue the session, and the full grooming fee will still apply. Owners are responsible for any injuries or damages caused by their pet.

11. Matting & Shaving Policy

If your dog’s coat is severely matted, additional de-matting services may be required at an extra cost. In some cases, shaving may be the only humane option to avoid discomfort or injury. We are not liable for any minor nicks, irritation, or coat irregularities resulting from de-matting or shaving due to excessive matting.

12. Refund & Dispute Policy

✔ All grooming services are non-refundable.
✔ If you are unsatisfied with the results, please notify us within 48 hours, and we will offer a complimentary touch-up if necessary.
✔ Refunds or full re-grooms will not be issued for dissatisfaction due to owner preferences that were not communicated before the session.

13. Photography & Social Media Consent

We may take before-and-after photos of your pet for marketing and social media purposes.
✔ If you do not consent to your pet’s image being used, please notify us before your appointment.

14. Data Protection & Privacy

✔ We never share or sell your personal information.
✔ Client details collected during booking are stored securely and used only for appointment management, service reminders, and promotional offers.
✔ You may opt out of promotional communications at any time.

15. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the state where our business is located.

Agreement Acknowledgment

By using The Whistler Grooming’s services, you acknowledge that you have read, understood, and agree to these Terms & Conditions.

For inquiries, contact us at Ebony@thewhistlergrooming.com.au or call 0435 776 291.

The Whistler Grooming FAQ

Where Are You Located | The Whistler Grooming, Albion Park Rail

Find us at Shop 1/243 Princes Hwy, Albion Park Rail, NSW 2527, offering premium dog grooming services in the Illawarra. Need convenient transport for your pet? Coming soon is our Dog Taxi Service that will ensure a stress-free experience. Contact us at Ebony@thewhistlergrooming.com.au or call 0435 776 291 for bookings and inquiries.

What Size Should I Book My Dog In For | The Whistler Grooming, Albion Park Rail

At The Whistler Grooming in Albion Park Rail, we tailor grooming appointments based on your dog's size to ensure the best care and attention. Our categories include:

Small (0-10kg)
Medium (11-20kg)
Large (21-35kg)
XLarge (35kg+)

If you're unsure, we recommend booking the next size up to allow ample grooming time. Our team will confirm your dog's size upon drop-off or collection to ensure accurate pricing and service. Your pet’s comfort, care, and premium grooming experience are our top priorities.

What Is A De-Shed | The Whistler Grooming, Albion Park Rail

Our two-step deshedding treatment at The Whistler Grooming in Albion Park Rail is designed to manage continuous or seasonal shedding, preventing excess hair from taking over your home while improving your pet’s comfort. This process is essential for double-coated breeds, helping to reduce their dense undercoat and keeping them cooler in hot summers.

How Our Deshedding Treatment Works:

✔ Bathing – We use a specialized deshedding shampoo and conditioner to loosen naturally shedding hair.
✔ Combing – After a thorough drying process, we use a gentle, professional deshedding comb to remove loose hair without damaging the coat.
✔ Post-Treatment – Light shedding may continue for 48 hours, but after that, shedding is significantly reduced.

For optimal coat health and minimal shedding, we recommend a monthly deshedding treatment. Your pet’s comfort, well-being, and coat health are our top priorities.

How Long Does A Groom Take | The Whistler Grooming, Albion Park Rail

The duration of a dog grooming session at The Whistler Grooming in Albion Park Rail depends on factors such as size, breed, coat condition, grooming services, and temperament. Here’s an estimated timeframe for professional dog grooming services:

Estimated Grooming Times by Dog Size:

✔ Small Dogs (1-2 hours) – Includes bathing, brushing, nail trimming, and ear cleaning.
✔ Medium Dogs (2-3 hours) – Requires additional time for coat maintenance and styling.
✔ Large Dogs (3-4+ hours) – Thick or long coats may extend grooming time.

Factors That May Affect Grooming Duration:

✔ Additional Services – Treatments like deshedding, haircuts, and styling may extend the session.
✔ Dog’s Behavior – Anxious or uncooperative dogs may require extra time for a stress-free grooming experience.

We provide an estimated completion time at the start of each session, ensuring you can plan accordingly while we give your pet the best care possible.

Can We Leave Our Pup With You For The Day | The Whistler Grooming, Albion Park Rail

Yes, for an additional fee, you can leave your dog with us for the duration of the day; however, spots are limited and must be booked in advance. We provide a safe, comfortable, and supervised environment, ensuring your pet remains relaxed while waiting for their session or pickup.

To secure a stay spot, please let us know when booking your dog’s grooming appointment. Availability is limited, so we recommend booking early to guarantee a place.

For inquiries or bookings, contact us at Ebony@thewhistlergrooming.com.au or call 0435 776 291.

What Is Your Cancellation Policy | The Whistler Grooming, Albion Park Rail

At The Whistler Grooming in Albion Park Rail, we understand that plans can change. If you need to cancel or reschedule your dog grooming appointment, we kindly ask for at least 36 hours’ notice. This allows us to accommodate other clients and maintain our schedule.

Cancellation & No-Show Policy:

✔ Cancellations with less than 36 hours’ notice – A 50% fee of the total grooming cost will apply.
✔ No-shows – The full appointment cost will be charged.

Providing advance notice helps us continue offering premium, professional dog grooming services while ensuring availability for all clients. Thank you for your understanding and cooperation.

For rescheduling, please contact us at Ebony@thewhistlergrooming.com.au or call 0435 776 291.

What Is The Whistler Vitality Tread And Is It Safe| The Whistler Grooming, Albion Park Rail

The Whistler Vitality Tread is a premium, self-propelled canine treadmill designed for weight management, rehabilitation, and overall fitness. This advanced system allows dogs to walk or run at their own pace, making it a gentle yet effective exercise solution for pets of all ages and fitness levels.

Is The Whistler Vitality Tread Safe?

✔ Completely Dog-Controlled – Your pet sets their own speed, ensuring a natural and stress-free workout.
✔ Low-Impact Exercise – Helps improve mobility, endurance, and joint health without excessive strain.
✔ Supervised Sessions – Our trained professionals oversee each session to ensure safety and comfort.
✔ Ideal for All Breeds – Especially beneficial for senior dogs, overweight pets, and high-energy breeds.

Whether for fitness, recovery, or maintaining a healthy lifestyle, The Whistler Vitality Tread provides a safe, effective, and luxury wellness experience for your dog.

For bookings or inquiries, contact us at Ebony@thewhistlergrooming.com.au or call 0435 776 291.

What Is Iv San Bernard Luxury Coat Therapy | The Whistler Grooming, Albion Park Rail

Iv San Bernard Luxury Coat Therapy is a premium pet grooming treatment offered at The Whistler Grooming in Albion Park Rail. This specialized therapy utilizes high-quality, Italian-imported products from Iv San Bernard, renowned for their commitment to pet care excellence.

Benefits of Iv San Bernard Luxury Coat Therapy:

Deep Nourishment: The treatment delivers essential nutrients to your pet's skin and coat, promoting overall health and vitality.
Enhanced Hydration: Formulated to provide intense moisture, it addresses dryness and restores softness to the fur.
Improved Coat Texture: Regular application can lead to a shinier, smoother, and more manageable coat.
Skin Health Support: The therapy aids in maintaining the skin's natural balance, reducing irritation and promoting a healthy dermal environment.

Why Choose Iv San Bernard Products?

Iv San Bernard products are crafted with a focus on quality and efficacy, using ingredients that cater to the unique needs of different breeds and coat types. Their commitment to pet wellness ensures that each product not only enhances the appearance of your pet's coat but also contributes positively to their overall health.

At The Whistler Grooming, we integrate Iv San Bernard's luxury line into our grooming services to provide your pet with an unparalleled grooming experience, ensuring they look and feel their absolute best.

For more information or to schedule an appointment, please contact us at Ebony@thewhistlergrooming.com.au or call 0435 776 291.